Merchant Services Team Supervisor

Responsibilities

• Conduct weekly 1:1 sessions and monthly skip-level meetings to foster team growth
• Drive change management initiatives and align team performance with OKRs
• Lead efforts to improve and scale daily operations for efficiency
• Oversee pilot projects to test and implement new strategies
• Collaborate with cross-functional teams to achieve collective organizational goals
• Shape and execute team strategies aligned with organizational objectives

Requirements

• Minimum 3 years of people management or supervisor experience
• Over 5 years of experience in operations, customer service, or relevant fields
• Proficiency in Google Suite and Google Sheets for data management
• Experience with SQL or similar query languages
• Proficiency in Salesforce and data analytics
• Ability to travel internationally up to 30% of the time

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We provide a seamless onboarding and merchant experience, helping local businesses grow through our delivery platform.