Merchant Operations Executive

About the Company

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. EPOS serves as the central hub of Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide.

Responsibilities

• Support merchant onboarding including documentation, setup, and basic training
• Handle day-to-day operational tasks and basic merchant inquiries
• Assist in tracking activation status and onboarding progress
• Ensure accurate data entry and system updates
• Follow SOPs to ensure process compliance and consistency
• Escalate issues or delays to senior team members

Requirements

• Good communication skills in English
• Basic understanding of operations or customer service processes
• Experience in operations, customer support, or payments/POS is a plus
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented with strong execution and follow-through
• Fresh graduates or candidates with 0–2 years experience are welcome