Merchant Operations Executive

About the Company

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. EPOS serves as the central hub of Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide.

Responsibilities

• Manage end-to-end merchant onboarding, including documentation, setup, and training
• Ensure smooth activation and support merchants through their initial journey
• Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
• Monitor merchant performance and activity, and drive reactivation where needed
• Ensure compliance with operational and regulatory requirements
• Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
• Continuously identify opportunities to improve processes and merchant experience

Requirements

• Strong communication and stakeholder management skills
• Detail-oriented with a problem-solving mindset
• Ability to manage multiple tasks in a fast-paced environment
• Experience in operations, customer support, or payments/POS is a plus
• Comfortable working with data and tracking performance metrics
• Experience in onboarding merchants