Merchant Onboarding Specialist

Responsibilities

• Triage customer support issues to assess urgency and assign prioritization
• Utilize internal and external tools to complete SOP requirements
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues
• Create documentation for processes to support specific experiments and initiatives
• Support new operational processes and pilots
• Collaborate with teams to identify opportunities for process optimization

Requirements

• 2+ years of experience in customer support, operations, or account management
• Ability to prioritize varying tasks and adapt to changing environments
• Strong critical thinking skills to resolve situations where procedures are insufficient
• High attention to detail and commitment to quality
• Comfort working with varying levels of ambiguity

About the Company

DoorDash is a technology and logistics company that empowers local economies by connecting consumers with merchants and Dashers. We are growing rapidly and looking for team members to help us expand our reach across all goods and services.