Merchandising Services Customer Success Consultant

Responsibilities

• Develop and deliver standardized technical support for merchandising software
• Act as an implementation partner to clients, optimizing customer-specific processes
• Troubleshoot technical issues independently
• Implement and support data models in SQL Server and Oracle environments
• Participate in technical projects and integrate software solutions into client environments
• Support project management by delivering timely solutions and customizations
• Transition projects into regular operations and support escalations
• Contribute expertise to technical groups
• Analyze client requirements and design technical solutions
• Assist sales and analytics teams with technical competencies and demonstrations
• Build and maintain strong client partnerships based on contractual agreements
• Regularly update client merchandising software
• Deliver online and in-person training for merchandising software
• Report and monitor software bugs via ServiceNow, JIRA, and Spaceman UserVoice
• Collaborate continuously with sales, product leadership, and peers

Requirements

• Software support and administration skills
• Database experience with SQL Server and Oracle
• Strong communication skills (Arabic and English)
• Reliability and commitment to projects and support
• Patience and problem-solving mindset
• Team collaboration
• Deep understanding of customer issues and needs
• Ability to build stakeholder relationships

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning access
• Employee Assistance Program (EAP)

About the Company

NIQ (NielsenIQ) is the world's leading consumer intelligence company, combining advanced analytics and comprehensive market insights to deliver the Full View™ of consumer behavior and drive growth. NIQ operates in over 100 markets, covering more than 90% of the global population, and is committed to diversity, equity, and inclusion in its workplace. All employment decisions at NIQ are made without regard to race, color, religion, sex, national origin, age, disability, or other protected characteristics.