Senior Customer Solutions Engineer - Dubai

Responsibilities

• Serve as a trusted technical advisor for Enterprise customers throughout their lifecycle, partnering closely with Customer Success Managers and account teams.
• Deliver timely, organized onboarding and technical enablement so customers realize full value from Cloudflare products.
• Provide proactive technical guidance across Cloudflare products, best practices, and architecture reviews.
• Collaborate with Customer Support, Engineering, Sales, and Product teams to resolve technical escalations and influence product improvements.
• Conduct periodic account reviews, identify expansion opportunities, and promote customer retention by surfacing product gaps.
• Contribute to knowledge sharing: internal/external documentation, technical Q&A, and CSE best practices.
• Travel 20-50% to meet customers, attend conferences, and collaborate with regional teams.

Requirements

• 8+ years post-sales customer management experience
• Deep understanding of internet fundamentals (OSI layers, TCP/IP, TLS, DNS, HTTP)
• Familiarity with reverse/forward proxies and their applications
• Strong knowledge of security for internet properties (Firewalls, WAFs, Bot Management, Rate Limiting, mTLS/Zero Trust)
• Experience with performance topics (latency, caching, HTTP/2, TLSv1.3, video streaming)
• Problem solving and root-cause analysis skills; passion for troubleshooting
• Demonstrated scripting experience (Python, JavaScript, Bash) and eagerness to expand scripting skills
• Project management skills with ability to prioritize and meet deadlines
• Technical curiosity and commitment to staying current with industry trends and Cloudflare products
• Fluent English and Arabic (required)
• Willingness to travel regionally (20-50%)

Preferred Qualifications

• Experience or understanding of regulatory/compliance frameworks such as PCI DSS, HIPAA, SOC-2
• Previous experience with large-scale internet platforms or CDNs
• Background working in Enterprise customer environments and technical escalation handling

Benefits

• Competitive salary and benefits package
• Annual leave and paid time off
• Health insurance coverage
• Flight allowance / annual ticket
• UAE work visa support and related assistance
• End of service gratuity as per UAE regulations
• Hybrid working model and flexible schedule
• Learning and development opportunities

About the Company

Cloudflare helps build a better Internet by running one of the world’s largest networks to protect and accelerate online properties without adding hardware or changing code. The company serves customers from individual sites to Fortune 500 enterprises and focuses on performance, security, and reliability. Cloudflare values curiosity, inclusion, and continuous learning, and strives to protect the free and open Internet while delivering enterprise-grade solutions.