Member Support Agent

Responsibilities

• Provide around the clock support to help businesses succeed
• Solve banking challenges such as unfamiliar transactions and missing payments
• Identify patterns and highlight areas for process improvement
• Manage customer queries and concerns across social media platforms
• Mentor new team members and assist with back office tasks
• Maintain high customer satisfaction through clear and honest advice

Requirements

• Proficiency in Tamil (reading and speaking)
• Excellent spoken and written English skills
• 1-4 years of experience in customer support
• Experience in the finance industry
• Familiarity with customer satisfaction metrics
• Ability to use Kustomer, Zendesk, GSuite, and Jira
• Experience working in a startup environment
• Strong organizational and computer skills

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing support through Plumm
• Learning & Development Budget
• Generous leave policy including Privilege, Casual, and Sick leaves
• Paid days off for volunteering or L&D activities

About the Company

Tide helps SMEs save time and money by offering business accounts, banking services, and administrative solutions like invoicing and accounting. Supporting over 2 million members globally, Tide is transforming the small business banking market through advanced technology.