Member Support Agent

Responsibilities

• Provide around the clock support to help businesses succeed
• Solve banking challenges such as unfamiliar transactions, missing payments, and direct debits
• Identify patterns and highlight areas for process improvement
• Manage customer queries and concerns across social media platforms
• Mentor new team members and assist with back office tasks
• Juggle priorities to ensure high-quality support experiences

Requirements

• Proficiency in Bengali (reading and speaking)
• Excellent spoken and written English skills
• 1-4 years of experience in customer support
• Experience in the finance industry
• Familiarity with customer satisfaction metrics
• Ability to use Kustomer, Zendesk, GSuite, and Jira
• Experience working in a startup environment
• Strong organizational and computer skills

About the Company

Tide helps SMEs save time and money by offering business accounts, banking services, and connected administrative solutions like invoicing and accounting. Supporting over 2 million members globally, Tide is transforming the small business banking market through advanced technology and data-driven decisions.