Member Specialist II

Responsibilities

• Provide exceptional service to members in-branch and over the phone regarding insurance policies, membership, and billing
• Assist members with various services including passport photos, road trip planning, and cashiering duties
• Develop insurance leads for office sales agents and life specialists
• Perform routine and advanced administrative duties to support agents and team members
• Meet individual and team cross-selling goals for AAA products and services

Requirements

• High school diploma or GED
• Ability to qualify for a Property and Casualty License
• Proficiency with Microsoft Office basics
• Ability to work overtime, including Saturdays
• Successful completion of a background check and drug screening

Preferred Qualifications

• Prior experience in insurance, retail sales, banking, or a similar customer service environment
• Proven ability to exceed assigned sales or service quality goals
• Strong communication, interpersonal, and organizational skills
• Ability to travel locally when necessary

Benefits

• Health coverage including medical, dental, and vision
• 401(k) saving plans with company match
• Tuition assistance and paid parental leave
• Floating holidays and PTO for community volunteer programs
• Wellness programs and employee discounts on travel, insurance, and more

About the Company

Auto Club Enterprises is the largest club within the national AAA federation, serving more than 18 million members across 24 states. We are a service-driven organization dedicated to delivering legendary, lifetime service through a diverse and talented workforce.