Member Specialist

Responsibilities

• Provide exceptional service to members in-branch and over the phone regarding insurance policies, membership, and billing
• Assist members with various services including passport photos, road trip planning, and cashiering duties
• Develop insurance leads for office sales agents and life specialists
• Support agents and team members by performing routine and advanced administrative duties
• Meet individual and team cross-selling goals for AAA products and services

Requirements

• High school diploma or GED
• Ability to qualify for a Property and Casualty License
• Proficiency with Microsoft Office basics
• Experience in customer service, retail sales, banking, or a similar environment
• Successful completion of a background check and drug screening

Preferred Qualifications

• Proven ability to exceed assigned sales or service quality goals
• Excellent communication, interpersonal, and organizational skills
• Ability to work overtime and travel locally when necessary
• Adaptability to change and ability to meet deadlines

Benefits

• Health coverage including medical, dental, and vision
• 401(k) saving plans with company match and a Pension Plan
• Tuition assistance and paid parental leave
• Floating holidays and PTO for community volunteer programs
• Wellness programs and various employee discounts

About the Company

Auto Club Enterprises is the largest club within the national AAA federation, serving more than 18 million members across 24 states. We are a service-driven organization dedicated to delivering legendary, lifetime service and providing our members with peace of mind and value.