Member Service Representative

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Understand and comply with all relevant federal and institutional regulations

Requirements

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Ability to work independently and in a team environment
• Experience navigating multiple systems and adapting to evolving technologies
• Effective verbal and written communication skills
• Ability to maintain composure in a high-production and changing environment

Preferred Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Previous experience in customer service, preferably within a banking or financial institution

About the Company

Navy Federal Credit Union provides a meaningful career experience within a culture that is energized, engaged, and committed. We are recognized as one of the Fortune 100 Best Companies to Work For and are dedicated to supporting our members and our teams with competitive pay and generous benefits.