Member of Technical Staff, Customer Engineer

Responsibilities

• Ship features, integrations, and solutions in the codebase to address customer requirements
• Build and maintain integrations connecting to customer systems via APIs, data pipelines, and internal tools
• Debug and resolve complex issues across AI agents, customer environments, and third-party systems
• Partner with Forward Deployed Engineers to ensure smooth transitions from POC to production
• Collaborate with core engineering to surface product gaps and ship improvements upstream
• Develop deep technical expertise on the platform to serve as a trusted resource for customers

Requirements

• Strong engineering background with ability to build, debug, and deploy production systems
• Ability to thrive in ambiguous environments with un-scoped customer problems
• Clear communication skills for both technical teams and customer stakeholders
• Ownership mindset focused on outcomes rather than just deliverables
• Ability to maintain context across multiple customers and codebases

About the Company

Pace is the AI operations partner for the world's leading insurers, deploying AI agents to handle complex insurance workflows end to end.