Member Experience Specialist

About the Company

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system.

Responsibilities

• Engage with members across phone, email, text, and other communication channels
• Troubleshoot and resolve member issues related to Base Power's products
• Utilize tools to track, manage, troubleshoot, and prioritize member interactions
• Partner with engineering, marketing, and operations teams to streamline processes
• Act as the “voice of the customer” by gathering feedback and insights
• Create and maintain detailed documentation, knowledge bases, and playbooks
• Support new members during onboarding

Requirements

• 0-5 years of experience
• Empathetic communicator with strong writing skills
• Analytical and creative problem-solving abilities
• High attention to detail and ability to manage multiple tasks
• Ability to stay calm under pressure and de-escalate situations
• Comfortable with ambiguity and fast-paced startup environments
• Tech-savvy with the ability to master new tools quickly
• Team player motivated by the company mission