Member Experience Intern

About the Company

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system.

Responsibilities

• Engage with members across phone, email, text, and other communication channels
• Troubleshoot and resolve member issues related to Base Power's innovative products
• Utilize tools to track, manage, troubleshoot, and prioritize member interactions

Requirements

• Strong attention to detail and ability to follow structured, technical processes
• Clear, empathetic communication skills via phone and writing
• Self-motivated and organized with ability to manage high volumes
• Tech-savvy and quick to learn new tools and workflows
• Ability to remain calm under pressure and comfortable with ambiguity