Member Experience Coordinator

Responsibilities

• Welcome members and their pets to ensure a stress-free visit
• Manage clinic flow including opening/closing, scheduling appointments, and surgeries
• Coordinate medical records, consent forms, and reminders for pet parents
• Act as the first point of contact for in-clinic communications via email and SMS
• Process payments, insurance, prescriptions, and membership technical support
• Foster a positive and collaborative clinic culture

Requirements

• 2+ years in customer service or member experience in a customer-facing role
• Strong verbal and written communication skills
• Ability to multitask and manage shifting priorities in a fast-paced environment
• High level of organization and attention to detail
• Proficiency with technology and quick to learn new systems

Preferred Qualifications

• Prior experience working within a veterinary clinic

About the Company

Juno Veterinary is on a mission to establish a stellar standard of care for the veterinary industry. We are a founder-led business focused on supporting both pet owners and veterinary professionals through a collaborative, high-quality medical environment.