Member Experience

About the Company

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system.

Responsibilities

• Engage with members across phone, email, text, and other communication channels
• Troubleshoot and resolve member issues related to Base Power's innovative products
• Utilize tools to track, manage, troubleshoot, and prioritize member interactions
• Partner with engineering, marketing, and operations teams to streamline processes
• Act as the “voice of the customer”, gathering valuable feedback and insights
• Create and maintain detailed documentation, knowledge bases, and playbooks
• Support new members during onboarding

Requirements

• Graduation year between 2025-2026
• Empathetic communicator with strong writing skills
• Ability to think analytically and creatively to resolve complex issues
• High attention to detail in communicating and documenting solutions
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Tech savvy with a knack for mastering new tools and systems
• Team player motivated by the mission