Member Engagement Specialist

Responsibilities

• Support the global implementation and day-to-day management of Salomon’s loyalty program across eCommerce and owned retail channels.
• Contribute to the development and continuous improvement of loyalty rewards, exclusive benefits, and member experiences.
• Collaborate with Retail, CRM, Digital, and eCommerce teams to ensure seamless omnichannel consumer journeys.
• Support the development and activation of strategic partnerships to create added value for loyalty members.
• Coordinate product testing campaigns as part of the S/PLUS Research program to gather consumer feedback.
• Monitor loyalty KPIs, dashboards, and engagement metrics to identify optimization opportunities and perform ROI analysis.

Requirements

• Bachelor's or Master's degree in Marketing, Communication, Business, or a related field.
• 3 to 5 years of experience in CRM, loyalty programs, consumer engagement, or retention marketing.
• Proven experience working in omnichannel Direct-to-Consumer (D2C) environments.
• Strong project management skills with the ability to coordinate multiple international stakeholders.
• Fluent English; proficiency in French is a significant plus.
• Customer-centric mindset with strong communication and presentation skills.

Preferred Qualifications

• Experience working with CRM and loyalty ecosystems.
• Familiarity with Adobe Analytics and other digital performance tools.

About the Company

Salomon, "The Mountain Sport Company," was born in 1947 in the heart of the French Alps. We are a leading brand dedicated to innovation and performance in mountain sports, providing revolutionary solutions for skiing, hiking, trail running, and mountaineering. As part of Amer Sports, Salomon is committed to sustainability, diversity, and creating world-class products for the global mountain community.