Member Bills Specialist

Responsibilities

• Resolve escalated member issues by investigating, analyzing, and delivering timely solutions
• Support members by listening with empathy and explaining next steps clearly
• Collaborate with providers, internal care teams, and senior partners to resolve complex issues
• Improve member experience and internal processes by identifying trends and opportunities for improvement
• Advocate for members to ensure concerns are heard and resolved fairly

Requirements

• Relevant experience in customer service with a strong emphasis on phone communication
• Ability to communicate clearly and with empathy
• Strong ownership and follow-through skills
• Ability to simplify complex situations
• Ability to work effectively across different teams and roles

Benefits

• Free healthcare for you and your entire family (no premiums, no deductibles)
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access

About the Company

Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance. We help real people navigate a confusing and expensive system with empathy and simplicity.