Meeting and Events Coordinator

Responsibilities

• Assist the Meetings & Events department in achieving maximum revenue and client relationships
• Plan and execute meetings, events, and conferences for up to 200 guests from start to finish
• Respond to enquiries from agents and clients via phone and email within 24 hours
• Prepare contracts and manage bookings from A to Z
• Conduct site inspections and show-rounds for new and existing clients
• Communicate event details accurately to all operational departments
• Greet clients upon arrival and maintain a presence throughout their event
• Resolve client disputes and complaints professionally
• Manage accounting procedures including prepayments and final invoices
• Maintain market awareness through competitor site inspections

Requirements

• At least 2 years of professional experience
• Computer literacy and proficiency in Microsoft Office
• Experience with OPERA and Delphi systems preferred
• Strong organization and time management skills
• Excellent written and verbal communication skills
• Ability to work to strict deadlines and meet sales targets
• Must have eligibility to work in the UK

Preferred Qualifications

• Fluency in a second language

Benefits

• Two complimentary one or two night stays per year at other Accor properties across the UK
• Contributory pension scheme
• Discounted rates at Accor Hotels worldwide
• Free meals provided while on duty
• Free access to the hotel gym
• 24/7 Employee Assistance Programme
• Up to 33 days of annual leave including public holidays

About the Company

Pullman London St Pancras is part of Accor, a global hospitality leader. We support our team members to grow and learn every day, encouraging them to explore limitless possibilities within the company.