Medical Support Operations Team Lead

Responsibilities

• Lead and develop the Sydney-based medical support team, setting clinical standards and care quality
• Act as the ultimate escalation point for complex patient enquiries and high-risk clinical cases
• Embed empathy into the patient journey to ensure safety and support
• Work cross-functionally with clinical, operations, and product teams to drive process improvements
• Provide clinical thought leadership through industry events, articles, and patient-centered content

Requirements

• Registered Nurse (AHPRA) with 5+ years of clinical or patient-facing experience
• Proven experience leading and managing clinical teams, including performance management
• Previous experience in a telehealth environment and with GLP-1 medications
• Strong clinical judgement and ability to handle high-risk escalations
• Excellent communication skills for sensitive clinical and non-clinical conversations
• Ability to speak in public and represent the company's clinical philosophy

Preferred Qualifications

• Familiarity with offshore or distributed team operations
• Experience as a media contributor, health writer, or public health communicator
• Existing network in the Australian nursing or digital health community

About the Company

Eucalyptus is a global leader in personalised health and wellness, building long-term care solutions for chronic conditions like obesity. Through brands like Juniper, Eucalyptus combines clinical research with a wraparound care model to improve patient outcomes worldwide.