Medical Support Assistant

Responsibilities

• Coordinate appointment scheduling in accordance with outpatient procedures
• Provide clerical medical support to the VAMC and associated sites
• Update patient demographics including insurance, contact info, and emergency contacts
• Manage incoming and outgoing correspondence, faxes, and mail following HIPAA standards
• Resolve patient complaints and concerns promptly
• Maintain and update patient records within computerized systems like CPRS or EHRM
• Monitor clinic opening and closing procedures and update no-shows

Requirements

• Six months of customer service experience
• High School Diploma or GED
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Ability to type at least 50 words per minute
• US Citizen or Permanent Resident Card
• Ability to pass required clearance

Preferred Qualifications

• Experience in healthcare delivery
• Knowledge of basic medical terminology
• Experience with VA software such as CPRS, VISTA, or VetLink

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• 401k plan
• Paid time off
• Annual bonus