Medical Support Assistant

Responsibilities

• Coordinate and perform appointment scheduling in accordance with VHA directives
• Manage patient communications, including telephone inquiries and follow-up contacts
• Coordinate and authorize Veteran care with community providers
• Validate and update patient demographic information and health records
• Process community care consults using systems such as HSRM and PPMS
• Utilize medical software including CPRS, VistA, and VetLink to manage patient data
• Maintain strict compliance with HIPAA, privacy, and confidentiality regulations
• Provide high-quality customer service to patients, families, and medical staff

Requirements

• High school diploma or GED
• Minimum typing speed of 50 WPM
• Basic knowledge of medical terminology
• Proficiency in Microsoft Office (Excel, Word, Outlook, and Teams)
• Fluency in English (reading, writing, and speaking)
• Must be a US citizen or permanent resident
• Ability to pass/possess a VA Public Trust clearance

Benefits

• Comprehensive medical, dental, and vision insurance
• Basic life insurance
• 401k plan
• Paid time off
• Annual bonus

About the Company

International SOS Government Medical Services delivers customized medical and security risk management solutions. We provide contracted healthcare support to government defense and civil agencies, including support to military operations, diplomatic missions, and refugee care.