Medical Secretary

Responsibilities

• Deliver exceptional customer service and manage front desk operations, including patient check-ins and payment processing
• Answer and direct phone calls with professional telephone etiquette
• Manage referrals, book appointments, and maintain accurate, confidential patient records
• Prepare clinician schedules and coordinate daily communications such as emails, faxes, and messages
• Liaise with internal departments and external healthcare providers
• Provide general reception and administrative support to ensure smooth clinic operations

Requirements

• Previous experience in medical reception or administration
• Intermediate computer literacy and willingness to learn new systems (Genie experience is a plus)
• Knowledge of Medicare and billing processes
• Strong interpersonal, communication, and multitasking skills
• Availability for a rotating roster between 8:00am – 6:00pm, Monday to Friday

Preferred Qualifications

• Experience in a mental health or specialist medical setting
• Fluency in Mandarin

Benefits

• Salary packaging opportunities up to $15,900 pre-tax annually due to Not-for-Profit status
• Access to one of Australia's largest educational scholarship programs
• Reduced cost of health services for you and your family at Epworth

About the Company

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care, and rehabilitation. We are committed to fostering a diverse and inclusive workplace where every patient matters.