Medical Secretary

About the Company

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

Responsibilities

• Actively contribute to a welcoming, non-judgmental, and respectful environment for clients
• Provide excellent customer service to internal and external stakeholders
• Manage client check-ins, registration, and demographic data updates in the Electronic Health Record (EHR)
• Perform receptionist duties, including screening and prioritizing client calls
• Coordinate schedules for service providers to ensure efficient appointment management
• Handle day-to-day administrative tasks such as booking appointments, managing referrals, scanning, faxing, and filing
• Assist with opening and closing DCHC facilities according to established procedures

Requirements

• Completion of a 1-year post-secondary program in Office Administration - Health Services
• Minimum three years of recent experience as a Medical Secretary in a clinical workplace preferred
• Over one year of experience triaging calls in a medical office
• Proficiency in Electronic Health Record (EHR) systems and Microsoft Office
• Minimum keyboarding speed of 45 net words per minute
• Valid driver's license and access to a vehicle
• Strong understanding of medical terminology, anatomy, physiology, and medical ethics
• Excellent communication, interpersonal, and conflict management skills
• Ability to work a flexible schedule, including at least one evening per week