Medical Secretary

About the Company

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

Responsibilities

• Actively contribute to a welcoming, non-judgmental environment for clients
• Provide excellent customer service to internal and external stakeholders
• Manage client check-ins, registration, and demographic data updates in the EHR
• Perform receptionist duties and connect clients with appropriate services
• Manage provider schedules, including booking appointments and making recalls
• Handle day-to-day administrative tasks such as scanning, faxing, and mail distribution
• Coordinate referrals with third-party specialists
• Maintain on-call schedules for medical providers

Requirements

• Completion of a 1-year post-secondary program in Office Administration - Health Services
• Minimum 3 years of recent experience as a Medical Secretary in a clinical workplace
• Over 1 year of experience triaging calls in a medical office
• Valid driver's license and access to a vehicle
• Proficiency in Electronic Health Records (EHR) and Microsoft Office
• Minimum keyboarding speed of 45 net words per minute
• Strong understanding of medical terminology, anatomy, and physiology
• Excellent English communication and interpersonal skills
• Ability to work a flexible schedule, including at least one evening per week

Preferred Qualifications

• Applied Suicide Intervention Skills Training (ASIST)
• Experience working with marginalized communities and social determinants of health

Benefits

• Participation in HOOPP pension plan
• Comprehensive benefits package