Medical Records Access Officer

Responsibilities

• Act as the primary point of contact for medical record access requests via telephone and email
• Manage inquiries from patients, family members, legal entities, police, courts, and insurers
• Assess all requests to ensure appropriate authority is provided in accordance with the Health Records Act 2001 and the Privacy Act 1988
• Perform administrative tasks including registering requests, invoicing, payment processing, and data entry
• Prepare, collate, and release medical records through photocopying, digital exporting, and scanning
• Assist with department reception duties and ward rounds to collect patient records when required

Requirements

• Excellent customer service skills with a focus on internal and external stakeholders
• Strong written and verbal communication skills with a professional telephone manner
• High attention to detail and diligence regarding patient information accuracy
• Proven time management and organizational skills to meet legislated timeframes
• Proficiency in Microsoft Office Suite, particularly Microsoft Outlook
• Ability to work autonomously and adapt to changing processes and procedures

Preferred Qualifications

• Previous experience in a similar medical records or health information role
• Experience using Patient Administration Systems (such as iPM, WebPAS, or TrakCare)
• Experience with Scanned Medical Record systems (such as BOSSnet or CPF)
• Proficiency in medical terminology

Benefits

• Salary packaging opportunities up to $15,900 pre-tax annually due to Not-for-Profit status
• Access to one of Australia's largest educational scholarship programs
• Ability to purchase up to four additional weeks of annual leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance available for approved candidates

About the Company

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care, and rehabilitation. As an innovator in Australia’s health system, Epworth embraces evidence-based medicine to pioneer treatments and services, always operating under the principle that "Every Patient Matters."