Medical Receptionist/Patient Coordinator

Responsibilities

• Welcome and engage with patients in a warm, professional, and compassionate manner
• Communicate registration procedures and appointment expectations
• Schedule appointments in person and over the phone using electronic medical scheduling systems
• Manage patient call volume through a multi-line phone queue
• Accurately review and update patient demographic and insurance information
• Collect patient co-payments and process payments
• Maintain confidentiality of sensitive patient and medical information
• Collaborate with providers and staff to support a team-based approach to care

Requirements

• High school diploma or equivalent
• Strong interpersonal and communication skills
• Ability to multitask in a fast-paced environment
• Comfort navigating multiple computer systems and software platforms
• Ability to rotate between office locations in Bedford, Derry, Londonderry, and Windham

Preferred Qualifications

• 1–3+ years of customer service experience, preferably in healthcare
• Medical office or patient registration experience
• Experience with appointment scheduling, insurance verification, or electronic medical records

Benefits

• Benefits eligible from day one of employment
• No evenings or weekend schedules
• Consistent weekday schedule (Monday through Friday, 7:00 AM – 4:00 PM)
• One-hour lunch break