Medical Receptionist

Responsibilities

• Interact with patients and families in a professional manner
• Conduct patient check-out and schedule clinic appointments
• Order lab tests, imaging, and out-of-office procedures
• Obtain prior authorizations as needed
• Manage EEG scheduling
• Answer telephones and direct messages appropriately
• Provide intake paperwork including demographics and medical history
• Monitor voicemail and fax communications
• Facilitate prescription orders and refills
• Provide front desk check-in backup

Requirements

• Previous experience in a clinical environment with direct patient interaction
• High school diploma or equivalent
• Working knowledge of medical terminology
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Skilled in operating phones and basic IT systems
• Strong verbal and written communication skills
• High level of attention to detail

Preferred Qualifications

• Clinical trials knowledge or experience

About the Company

Headlands Research is a leading network of advanced clinical trial sites dedicated to enhancing clinical trial delivery through cutting-edge technology and exceptional support services.