Medical Information Specialist

Responsibilities

• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, and consumers
• Identify and intake adverse events and product complaints during customer interactions
• Translate English documents into target languages and deliver responses by phone or in writing
• Disseminate drug information verbally and through written correspondence
• Evaluate medical literature to develop responses for healthcare professionals
• Coordinate quality-related complaint processes with QA and Regulatory Affairs
• Support miscellaneous projects including market research, system development, and sales training
• Handle on-call responsibilities as assigned

Requirements

• Life sciences or healthcare degree or equivalent
• Mother tongue fluency in English required
• Strong clinical background and excellent verbal/written communication skills
• Strong translation skills
• Ability to work US hours (2pm–2am CET) on 9-hour shifts, Monday–Friday
• Home office based in Poland, Ireland, Switzerland, or UK with legal eligibility to work

Preferred Qualifications

• MSc or BSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, or related field
• Call center, medical information, pharmaceutical industry, or clinical experience
• Medical writing experience
• Computer proficiency in Microsoft Word, Excel, and Windows applications
• Experience with Medical Information Management Systems or Safety Databases

About the Company

EVERSANA is a global provider of next-generation commercialization services to the life sciences industry. With more than 6,000 employees worldwide, the company supports over 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies, helping bring innovative therapies to market and supporting the patients who depend on them.