Medical Information Client Manager/Team Lead

Responsibilities

• Provide oversight of assigned clients, including implementation, ongoing management, and regular touchpoints
• Act as a liaison with client stakeholders to manage services provided by the Medical Information Contact Center
• Mentor junior staff and provide ongoing training to ensure proficiency
• Triage and respond to medical information inquiries from healthcare professionals and patients
• Identify and report adverse events and product complaints in compliance with FDA regulations
• Develop medical writing content such as FAQs and Scientific Response Documents
• Monitor work processes to ensure compliance with client performance requirements and KPIs

Requirements

• Pharm.D. degree
• 1-2 years of Medical Information or pharmaceutical industry experience

Preferred Qualifications

• Advanced healthcare degree (PharmD or higher)
• 2-5 years of Medical Information or pharmaceutical industry experience
• Experience in a Contact Center environment
• Proficiency in telephony, Medical Information databases, and Microsoft Office
• Expertise in therapeutic areas such as Oncology, Hematology, or Immunology
• Strong project management and medical literature evaluation skills

About the Company

EVERSANA is a global life sciences commercialization services company. With over 7,000 employees, we serve more than 650 clients, ranging from biotech start-ups to established pharmaceutical companies, helping to bring innovative therapies to market.