Medical Education Help Desk Coordinator

Responsibilities

• Respond to end-user service requests in a timely manner and resolve or escalate issues as required
• Provide detailed explanations of computing procedures to the postgraduate medical education community
• Serve as a technical resource for hardware and software related issues
• Train end-users on IT systems and procedures through both group and individual settings
• Draft and edit training content and supporting documentation
• Support and troubleshoot primary online systems including Elentra and POWER

Requirements

• Bachelor's Degree or an acceptable combination of equivalent experience
• Minimum of three years of experience in customer service troubleshooting and request management
• Demonstrated experience working with and supporting registration and evaluation systems
• Experience developing and delivering both in-person and web-based training
• Experience managing data and generating reports
• Proficiency with MS Office Suite and comparable registration/evaluation systems
• Strong problem-solving, communication, and teamwork skills

Preferred Qualifications

• Experience working specifically with the POWER system
• Exposure to help desk software
• Experience working within a medical education or similar academic environment

About the Company

The University of Toronto's Temerty Faculty of Medicine is a global leader in research and education. The Department of Postgraduate Medical Education (PGME) offers a collaborative professional learning environment dedicated to supporting learners, faculty, and staff through innovation and a commitment to excellence.