Medical Customer Service Rep

Responsibilities

• Greet donors and answer phones while ensuring the safety of donors and the team
• Screen new and repeat donors by recording vital signs and finger stick results
• Use the Donor Information System to prepare charts and maintain accurate records
• Coordinate donor compensation and manage donor documentation
• Support plasma center operations through phlebotomy and donor screening
• Identify opportunities for continuous process improvement within the center

Requirements

• High school diploma or equivalent
• Ability to stand, walk, bend, stoop, or crouch for the entire work shift
• Ability to lift up to 50 lbs occasionally
• Fine motor coordination and depth perception
• Availability to work evenings, weekends, and holidays
• Experience in a customer or patient-facing role is preferred

Benefits

• Competitive starting hourly wage of $16.00
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation and sick time accrual
• Tuition reimbursement program and paid volunteer time off
• Opportunities for career growth within a global organization

About the Company

Takeda is an industry-leading, global pharmaceutical company dedicated to putting patients at the center of everything we do. Through our BioLife plasma donation centers, we collect high-quality plasma that becomes life-changing medicines for patients with rare diseases worldwide.