Medicaid Eligibility Coach

Responsibilities

• Serve as a subject matter expert and escalation point for Eligibility Professionals within the KanCare Clearinghouse Program
• Provide mentoring, training, and job shadowing for Trainee and Professional team members
• Assist in the development and improvement of new and existing Eligibility Professionals
• Resolve complex cases and coordinate with KDHE leadership when necessary
• Maintain up-to-date knowledge of regulations, policies, and guidelines governing managed care enrollment
• Create and provide guidance through training materials, fact sheets, and other departmental tools
• Ensure high-quality customer service and accuracy in all information provided to consumers

Requirements

• High School diploma or GED equivalent (post-secondary education preferred)
• Minimum of one year of experience in completing Medicaid programs for KanCare
• One year of experience interviewing, investigating, compiling information, or interpreting guidelines
• Strong ability to document decisions and provide technical assistance relevant to agency programs

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off (PTO)

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them.