Mediator and Intake Specialist

Responsibilities

• Communicate and interact with consumers and businesses regarding consumer-related complaints
• Analyze, document, research, and resolve consumer complaints in accordance with DCWP laws and regulations
• Maintain Agency database and provide reports as needed
• Perform data entry and input detailed, accurate notes into Agency systems
• Provide timely follow-up and closure for each consumer complaint
• Answer calls and direct callers to appropriate channels
• Deliver accurate and complete information to callers
• Process mail within assigned timeframes
• Provide front desk reception coverage and assist walk-in consumers with filing complaints
• Prepare training materials and maintain knowledge database

Requirements

• High school diploma or educational equivalent
• One year of satisfactory clerical experience
• Ability to type at a minimum of 20 words per minute

About the Company

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers by licensing businesses, enforcing consumer protection laws, and providing resources to empower working families.