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Posted 11 hours ago
Material Support & Services Agent I
EmbraerMaterial Supp. & Svs. Agent I
Requirements
High School Diploma, 1-4 years experience in customer relations or repair services, Proficiency in SAP and Microsoft Office, Aircraft familiarization
Skills
SAPMicrosoft Officecustomer service
About the role
Responsibilities
- Handle customer issues regarding material services, including order taking, backorder monitoring, and repair order management
- Provide timely information on repair order status and manage customer inquiries
- Coordinate with internal departments to resolve issues concerning exchanges, rentals, and part returns
- Manage supplier relationships, including AOG support and negotiating turnaround time (TAT) terms
- Utilize SAP and web tools for part history, cost controls, and material analysis
- Ensure components are sent only to approved and authorized service vendors
- Assist in administering component and aircraft repair and overhaul agreements
Requirements
- High School Diploma
- 1-4 years of experience in customer relations, parts warranty, or repair services
- Basic knowledge of technical or functional areas related to aircraft
- Proficiency in SAP, Microsoft Office (Word, Excel, PowerPoint, Access), and Lotus Notes
- Ability to demonstrate negotiation and customer service techniques
- Familiarity with aircraft and warranty/repair technical analysis
About the Company
Embraer is a global aerospace company dedicated to providing innovative and efficient solutions for the aviation industry.
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Embraer · Fort Lauderdale