Marketing Support Specialist

About the Company

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya has experienced sustained double-digit growth and manages over 15 million endpoints worldwide.

Responsibilities

• Act as the point of contact for all marketing activities, including webinars, sales strategies, and Go-To-Market strategy sessions
• Coach and align MSP partners to a proven marketing framework for success
• Ensure client satisfaction by responding promptly to inquiries via phone, email, and Zoom
• Manage time effectively to meet daily and weekly metrics for meaningful customer conversations
• Maintain deep knowledge of the product suite and pricing to educate clients on advantages
• Exercise independent judgment to resolve relationship issues and manage client escalations

Requirements

• Bachelor’s degree in marketing
• Experience managing client relationships with customers or partners
• Proven track record of coaching and influencing clients to achieve goals
• Strong business acumen and understanding of business ecosystems
• Ability to adapt to quickly changing environments and priorities
• Strong organizational, project management, and problem-solving skills
• Excellent written and verbal communication skills