Marketing Cloud Delivery Manager

Responsibilities

• Lead a team of technical producers and specialists to manage marketing cloud delivery, customer journeys, and transactional communications.
• Manage the complete marketing delivery lifecycle, including requirement alignment, solution design, development, QA, and deployment.
• Oversee a team of external contractors and vendors to deliver marketing finance servicing and transactional customer service.
• Align the delivery roadmap with business objectives and define standards for best practices in platform configuration and campaign automation.
• Operate using Agile/Scrum methodologies to manage workflow and ensure high-velocity, high-quality delivery.
• Monitor platform health, manage technical debt, and oversee security and compliance standards.
• Create personalized SMS and email campaigns and develop performance dashboards to communicate marketing impact.

Requirements

• Bachelor's degree.
• 5-7 years of experience in Marketing Technologies leadership, production, and delivery.
• Minimum 5 years of experience using marketing technologies such as Salesforce Marketing Cloud (preferred), Adobe Experience Cloud, or HubSpot.
• Proven experience managing diverse teams, including contractors and staff augmentation resources.
• Expertise in Agile project management methodologies and tools like Jira and Confluence.
• Proficiency in developing email templates and dynamic content blocks using HTML/CSS.
• Knowledge of scripting languages such as Ampscript or JavaScript.
• Experience with IP reputation management.

Preferred Qualifications

• Salesforce Marketing Cloud certifications.
• Experience with Landing Page development using Salesforce Experience Cloud.
• Proficiency with image editing tools such as Adobe Photoshop or GIMP.

Benefits

• Career growth and continuous learning opportunities through seminars and leadership training.
• Tuition reimbursement programs.
• Comprehensive benefits package to support employee well-being.

About the Company

Nissan is an innovation company dedicated to shaping the future of mobility. With over 150 million vehicles produced globally, we combine industry-leading thinking with performance, safety, and style to enrich the lives of our employees and customers.