Market Tire Manager

Responsibilities

• Deliver market objectives through coaching and mentoring the MTC Coach and RPC
• Ensure quality recruiting selection, onboarding, and continuous education training
• Manage market travel performance within OEM and MSX budget guidelines
• Conduct Innovation Workshops to brainstorm strategies and adopt Lean principles
• Establish a customer feedback loop to improve dealer and customer input
• Resolve operational issues regarding brand standards, safety, and cleanliness
• Provide direct in-dealer training and mentoring for RPC and MTC staff
• Drive KPI performance and achieve consumer experience standards in assigned regions
• Create and deliver annual performance reviews and growth plans for assigned RPC

Requirements

• 4 to 5 years of professional experience in multi-store retail or operations management
• Experience working with business owners of large and small operations
• Proficiency in Microsoft Office products
• Ability to interpret financial reports and data
• Strong problem-solving and organizational skills
• Excellent verbal and written communication skills

Preferred Qualifications

• Bachelor's degree

About the Company

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world, supporting business transformation across Customer Experience, Repair Optimization, Learning, and Insights.