Posted 5 hours ago
Mandarin Guest Relation Officer
AYANA HospitalityMandarin Guest Relation Officer
Perks & benefits
Annual LeaveHealth InsurancePaid Leave
Requirements
Fluent in Mandarin (HSK Level 4 minimum), Strong English command, Diploma in Rooms Division or Hotel Management, Excellent communication skills
Skills
MandarinHospitality
About the role
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks such as confirming travel arrangements
- Address customer complaints and escalate to Guest Relation Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Fluent in Mandarin (minimum HSK Level 4 certification)
- Strong command of the English language
- Diploma in Rooms Division, Hotel Management, or a related discipline
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-oriented mindset
Benefits
- Positive Working
- Great Environment
- Supportive Team Work
About the Company
AYANA Hospitality is excited to offer the position of Mandarin Guest Relation Officer at our stunning AYANA Komodo resort.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeMandarin Guest Relation Officer
AYANA Hospitality · Komodo
