Managing Director

Responsibilities

• Own the overall business strategy, growth, and P&L for the CXM business in Sweden
• Lead key client relationships and drive strategic account development
• Build pipeline and drive new business while expanding existing partnerships
• Lead the transformation of capabilities, services, and ways of working
• Lead and inspire a high-performing organization
• Collaborate across media, creative, and CXM to deliver integrated and scalable client solutions
• Position the organization as a leader in CXM, digital transformation, and data-driven marketing

Requirements

• Strong P&L management experience
• Deep understanding of Customer Experience Management (CXM)
• Proven experience engaging with C-level stakeholders
• Experience operating within a complex matrix organization
• International business experience
• Professional proficiency in both English and Swedish

About the Company

Merkle is part of the dentsu global network, pushing the boundaries of customer experience by integrating creativity, technology, and data. With over 16,000 employees across 30+ countries, Merkle blends global insights with deep local expertise to deliver personalized, effective solutions that drive real-world impact.