Manager/Senior Manager – Assessment Operations

Responsibilities

• Lead and manage the Assessment Operations team of 80–100 employees in India.
• Oversee day-to-day operations to ensure high-quality and timely delivery of tasks.
• Collaborate with US counterparts to align processes and ensure smooth cross-geography coordination.
• Drive process improvements, standard operating procedures (SOPs), and efficiency initiatives.
• Manage account-level P&L, including cost optimization, resource planning, and financial performance.
• Mentor, coach, and manage the professional growth of team members and managers.
• Prepare reports, dashboards, and business reviews for leadership and global stakeholders.
• Identify operational risks and implement effective mitigation strategies.

Requirements

• Postgraduate degree in Education, Management, or a related academic field.
• 10–12 years of relevant experience in academia, assessments, or large-scale operations.
• Proven experience in P&L ownership, financial planning, and account management.
• Strong track record of leading large teams of 80–100 employees or more.
• Experience working with US or global stakeholders in a cross-cultural environment.
• Strong leadership, analytical, and stakeholder management skills.

Preferred Qualifications

• Working knowledge of assessment workflows, academics, and scoring.
• Experience with data-driven decision-making and complex problem-solving.
• Expertise in strategic thinking and business acumen.

About the Company

Firstsource is a leading provider of business process management services, delivering customized solutions to global clients across various industries to drive operational excellence and efficiency.