Manager/Assistant Manager, Customer Analytics and Insights

Responsibilities

• Support the development and implementation of customer strategies by translating business questions into quantitative analyses.
• Conduct in-depth customer analysis to understand profiles, behaviors, and trends to drive growth and retention.
• Evaluate customer campaign performance and provide actionable insights to improve effectiveness and support test-and-learn initiatives.
• Develop comprehensive frameworks to track customer initiative success against predefined KPIs.
• Design, develop, and maintain dashboards and reports to visualize performance trends and enable stakeholder decision-making.
• Collect and consolidate data from multiple stakeholders into standardized formats for accurate Group-level reporting.

Requirements

• Degree in Data Analytics, Computer Science, Mathematics, Statistics, or a related subject.
• 8+ years of relevant work experience, preferably in financial services or consulting focusing on data, analytics, and CRM.
• Strong proficiency in data visualization and BI tools such as Power BI or Tableau.
• Strong proficiency in programming languages for data analysis, specifically Python and SQL.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Fluency in English and Cantonese; proficiency in Mandarin is preferred.

Preferred Qualifications

• Experience with Databricks is a plus.
• Demonstrated expertise in developing data strategies and analytics solutions that drive measurable business impact.

About the Company

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with a presence in 52 markets and serving 92 million customers worldwide. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health, and General Insurance. Our purpose is to act for human progress by protecting what matters through continuous innovation and digital transformation.