Manager, Workforce Optimization

Responsibilities

• Design and implement a future-state scheduling operating model and redesign processes to align with system capabilities and collective agreements.
• Lead a team of analysts and master rotation specialists to design optimized master schedules and templates.
• Assess current scheduling practices across hospital units to identify and prioritize opportunities for redesign.
• Act as a liaison between People & Culture, clinical operations, IT, and finance to ensure effective communication and alignment.
• Support clinical leaders and staff through the transition to new scheduling processes and tools.
• Develop and maintain process documentation, SOPs, and training materials to ensure long-term sustainability.

Requirements

• Bachelor's degree in Health Administration, Business, Engineering, Human Resources, or a related field.
• Minimum 5 years of progressive experience in healthcare operations, workforce management, or scheduling transformation.
• At least 2 years of experience implementing or configuring scheduling systems within a unionized healthcare environment.
• Strong proficiency in Microsoft Excel.
• Proven ability to lead change and manage stakeholders in complex, multi-stakeholder environments.
• Demonstrated experience in process redesign, business analysis, or project management.

Preferred Qualifications

• Experience with scheduling platforms such as UKG or Kronos.
• Master's degree in a related field.
• Certifications in Lean, Six Sigma, or Project Management (e.g., PMP).
• Experience with Microsoft 365 tools including SharePoint, Power Apps, and Forms.

Benefits

• Competitive compensation package.
• Membership in the Healthcare of Ontario Pension Plan (HOOPP).
• Flexible work environment.
• Opportunities for professional development and promotion within a large organization.
• Access to corporate discounts including travel, restaurants, and parking.

About the Company

University Health Network (UHN) is Canada’s #1 hospital and the world’s #1 publicly funded hospital. Comprising several major sites including Toronto General and Princess Margaret Cancer Centre, UHN is a global leader in research, education, and patient care, affiliated with the University of Toronto.