Manager, User Experience (UX)

Responsibilities

• Provide strategic leadership and direction to the IT local support team in New York.
• Oversee the effective and timely delivery of IT services and maintain high-quality user experiences.
• Manage the operational availability of computer equipment, including PCs, laptops, mobile devices, and audio-visual systems.
• Act as a third-level technical resource to resolve complex customer problems and major platform incidents.
• Oversee relationships with key stakeholders, providing dedicated support to executives and senior leaders.
• Drive automation and process improvements using PowerShell and other scripting tools.
• Ensure team compliance with firm-wide policies, security standards, and asset management procedures.
• Collaborate with cybersecurity teams to ensure compliance with data protection and regulatory requirements.

Requirements

• Minimum of 10+ years of relevant IT experience.
• Proven people management skills with the ability to coach and motivate teams.
• Deep technical expertise in Microsoft 365, Exchange Online, Teams, SharePoint, and Azure Active Directory.
• Strong experience managing Microsoft platforms in a large, distributed enterprise environment.
• Proficiency in PowerShell scripting for operational automation.
• Demonstrated experience in incident management and resolving critical issues for high-level stakeholders.
• Excellent communication skills with the ability to convey technical information to non-technical audiences.
• Bachelor’s degree in a related field preferred.

Preferred Qualifications

• Experience working within the legal industry.
• Experience using ServiceNow or similar enterprise service management tools.
• Strong background in managing cloud-based services and infrastructure.

Benefits

• Competitive annual compensation range ($170k - $210k).
• Comprehensive health care coverage.
• Retirement benefits.
• Paid time off, including vacation and sick time.
• Parental leave and basic life insurance.
• Flexible Spending Accounts.
• Discretionary, performance-based bonuses.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.