Manager, User Experience (UX)

Responsibilities

• Provide strategic leadership and direction to the local IT support team in New York.
• Oversee the effective and timely delivery of IT services and maintain high-quality user experiences.
• Manage the operational availability of computer equipment, including PCs, laptops, mobile devices, and AV systems.
• Act as a third-level technical resource to resolve complex customer problems and major platform incidents.
• Foster relationships with key stakeholders, including partners and senior executives, to provide high-priority support.
• Collaborate with cybersecurity teams to ensure compliance with security policies and data protection best practices.
• Oversee the use of ServiceNow for accurate incident logging, tracking, and compliance.
• Drive automation and process improvements using PowerShell to streamline operations.

Requirements

• 10+ years of relevant IT experience.
• Proven people management skills with the ability to coach and motivate teams.
• Deep technical expertise in Microsoft 365, Exchange Online, Teams, SharePoint, and Azure Active Directory.
• Proficiency in PowerShell scripting for operational automation.
• Experience managing Microsoft platforms within a large, distributed enterprise environment.
• Strong problem-solving skills and the ability to remain calm under pressure during critical incidents.
• Bachelor's degree in a related field preferred.

Preferred Qualifications

• Experience working within the legal industry.

Benefits

• Competitive annual compensation range of $170,000 - $210,000.
• Comprehensive health care and retirement benefits.
• Paid time off, including sick time and vacation.
• Parental leave and basic life insurance.
• Flexible Spending Accounts and discretionary performance-based bonuses.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.