Manager, Training and Implementation

Responsibilities

• Design, build, and improve comprehensive training programs for onsite and corporate property management staff
• Create standardized training materials including manuals, SOPs, e-learning modules, and video tutorials
• Lead end-user training for new property management software, CRM, and maintenance platforms
• Translate company policies into actionable training content and rollout plans
• Establish and track training KPIs including completion rates and time-to-proficiency
• Facilitate live training sessions both in-person and virtually
• Manage an LMS and maintain records of completions and certifications

Requirements

• 5+ years of experience in training, learning & development, or organizational effectiveness
• Experience developing and delivering training for distributed, operational workforces
• Experience leading software adoption and change management initiatives
• Proficiency with LMS platforms and e-learning authoring tools
• Strong instructional design skills
• Ability to build tracking systems and interpret training metrics
• Exceptional written and verbal communication skills

About the Company

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing.