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Posted 7 hours ago
Manager, Technical Services
Workato
Requirements
5+ years technical leadership, 5+ years consulting experience, 2+ years project management, 2+ years managing distributed teams, Knowledge of integrations and APIs, Experience with iPaaS platforms, Willingness to travel 25%
Skills
iPaaSPythonAPI
About the role
Responsibilities
- Lead and manage the Americas West Technical Services team, ensuring alignment with global Professional Services objectives
- Drive customer success by overseeing onboarding, SOW delivery, support packages, and strategic services
- Maximize team productivity by managing resource allocation, utilization, and compliance with SOPs
- Develop and coach team members through goal setting, performance management, and continuous enablement
- Recruit and grow talent, supporting hiring, onboarding, and career development
- Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering
- Track and report on key metrics such as team and individual VMTs and project performance
- Contribute to services offerings by helping define packages and assisting Sales with onboarding preparation
Requirements
- 5+ years of leadership experience managing technical delivery teams in software or consulting
- 5+ years of hands-on consulting experience in solution design and implementation
- 2+ years of project or program management experience
- 2+ years managing global, distributed teams across multiple time zones
- Strong understanding of integrations, systems design principles, and RESTful APIs
- Familiarity with modern programming languages like Python or Java
- Hands-on experience with iPaaS platforms (e.g., Workato, MuleSoft, Dell Boomi, Tray.io)
- Comprehensive understanding of the SDLC
- Willingness to travel up to 25%
Preferred Qualifications
- Experience in iPaaS sales or pre-sales technical advisory roles
- Prior work experience in a start-up or high-growth environment
- PMP or Scrum certification
- High-level knowledge of enterprise applications like Salesforce, NetSuite, or Workday
- Experience navigating complex stakeholder environments in enterprise business accounts
About the Company
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform.
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Get started — it's freeManager, Technical Services
Workato · Palo Alto
