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Posted 3 hours ago
Manager, Technical Services Frontline
InterSystemsManager, Technical Services Frontline
Requirements
Team leadership, Service desk operations, SLA management, Project coordination, Process improvement, Knowledge management, IT service delivery, Generative AI awareness
Skills
ITSMService DeskAI
About the role
Responsibilities
- Lead, coach, and mentor Tier 1 frontline staff
- Oversee daily service desk operations and SLA performance
- Coordinate technology rollouts, training, and user adoption with Tier 2 and other IT teams
- Implement quality assurance, ticket audits, and feedback reviews
- Maintain knowledge base content and use metrics to improve service delivery
Requirements
- Strong leadership and staff development skills
- Experience with service desk or IT support operations
- Project management and service delivery knowledge
- Excellent communication and interpersonal skills
- Customer-focused mindset
- Awareness of prompt engineering, generative AI tools, and automation platforms
About the Company
InterSystems is a creative data technology provider serving customers in healthcare, finance, manufacturing, and supply chain across more than 80 countries. The company provides 24×7 support and builds data platforms focused on interoperability, speed, and scalability.
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InterSystems · Windsor
