Manager, Technical Services

Responsibilities

• Lead the Technical Services team for the Americas, managing technical consultants to deliver high-quality implementation and consulting services.
• Assign team members to projects based on workload, skills, and customer needs, ensuring appropriate delivery coverage.
• Act as the first level of escalation for technical customer issues and drive timely resolutions.
• Partner with Engineering, Product, and Customer Success teams to prioritize technical issues and validate new features.
• Set goals for direct reports, provide ongoing coaching, and manage performance and career development.
• Identify process improvement opportunities to enhance delivery consistency and operational rigor.

Requirements

• 7+ years of experience in technical services, professional services, solutions consulting, or a related customer-facing technical function.
• 2+ years of people management experience leading technical, implementation, or delivery teams.
• Experience in resource allocation, project staffing, and performing solution estimates for multiple concurrent engagements.
• Proven ability to lead technical escalations and work cross-functionally to drive resolution.
• Strong background in customer implementations or technical consulting for SaaS commerce, martech, or enterprise platforms.
• Excellent communication skills with the ability to influence stakeholders and manage competing priorities.

Preferred Qualifications

• Experience with SaaS commerce, martech, search, or related enterprise platforms.
• Familiarity with complex enterprise implementations involving architecture reviews and go-live support.
• Experience working within a global, cross-functional organization with distributed teams.

Benefits

• Health care including medical, dental, and vision insurance.
• 401k Plan with employer contribution.
• Professional education budget of $1,500 annually.
• Performance-based bonus and Restricted Stock Units (RSUs).
• Flexible working hours and a virtual-first work environment.

About the Company

Bloomreach is building the world’s premier agentic platform for personalization. We are revolutionizing how businesses connect with their customers by building and deploying AI agents to personalize the entire customer journey through autonomous search, conversational shopping, and autonomous marketing.