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Posted 4 hours ago

Manager, Technical Operations Center

Take-Two Interactive Software, Inc.Manager, Technical Operations Center
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Requirements

5+ years production networks/systems ops experience, SRE principles background, Experience leading 24x7 global teams, Proficiency in AWS, GCP, or Azure, Linux and Windows production experience, Virtualization knowledge, IaC concepts (Terraform/Ansible)

Skills

SREAWSTerraform

About the role

About the Company

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga.

Responsibilities

  • Oversee global Technical Operations Center (TOC) staff, including first-responder, senior, and site reliability engineers
  • Direct first response and triage efforts for global infrastructure, including compute, storage, network, and public cloud
  • Lead the consolidation and streamlining of TOC/NOC staff into regional centers
  • Drive continuous operational improvements and implement standardized communications and runbooks
  • Improve operational efficiency and incident response, focusing on reduced Mean Time To Resolve (MTTR)
  • Manage L1/L2 manual workload execution and coverage
  • Refactor and align standardized operations functional roles in collaboration with other engineering teams
  • Develop the TOC into an observability center of excellence and operational analytics capability
  • Oversee Problem and Change Management practices, including the Change Advisory Board (CAB)

Requirements

  • 5+ years of experience in large-scale production networks or systems operations
  • Strong background in site reliability engineering (SRE) principles
  • Proven experience leading globally distributed, 24x7 operational teams
  • Experience managing major incident handling
  • Technical proficiency with Public Cloud Providers (AWS, GCP, or Azure)
  • Proficiency with Linux and Windows operating systems in production
  • Experience with virtualization (VMware, Proxmox, KVM, or Hyper-V)
  • Understanding of Infrastructure as Code (IaC) concepts like Terraform or Ansible
  • Exceptional communication and collaboration skills
  • Experience with audit compliance and operational documentation

Benefits

  • Medical (HSA & FSA), dental, and vision
  • 401(k) with company match
  • Employee stock purchase plan
  • Commuter benefits and in-house wellness program
  • Fitness allowance and employee discount programs
  • Learning and development opportunities
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Manager, Technical Operations Center

Take-Two Interactive Software, Inc. · Austin

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